Sorrel Sevier Handmade Jewellery

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Home > Terms and conditions of use

Terms and conditions of use

TERMS AND CONDITIONS 

Contract of Sale

No contract will be formed until you have received an email stating that your order status is "Posted" and the item has left the premises. Occasionally items that are shown on the website as in stock may have gone out of stock prior to an order being placed. In such cases I will email you with your options. Where possible I will make the item for you but this could mean a delay in it being sent out if I have to order any of the materials in. If this is the case, you will also be given the option of having an alternative item sent or a refund made (refunds take 3-5 working days to get to your account after processing them).

 

Making a purchase

When you purchase an item you will receive an email confirming receipt of your order. You will then normally receive a confirmation of postage email within one to two working days of your order being placed. In the unlikely event that the postage of your item is delayed, I will contact you to inform you of the date on which you can expect delivery. Unless your purchase coincides with a break in supply, orders will not normally take more than two working days to be dispatched. Most orders are dispatched on the same or next working day. Orders placed at the weekend or after 5.00pm will normally be posted on the next working day. If you have any special requirements for postage, please contact me at the time of your order. 

 

Pricing

All prices shown on the website are inclusive of VAT and in GBP (£).  If you are wanting to order from overseas, please contact me before placing your order so delivery costs can be worked out.

I cannot be held responsible for typographical errors on this site, including but not limited to those including price. I reserve the right to change the terms and conditions and/or product and price information without any notice being given.

 

Packaging

Every effort will be made to package your items attractively, safely and securely.  It is important that you retain any packaging if you want to make a return.

 

Postage

All items within the UK ordered online or by telephone will be posted by Royal Mail Signed For delivery. 

If your order is late, please contact me. I can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail. This is 15 working days after the date of delivery. I will always try my best to make sure you get your items on time.


Quality

Great care is taken to accurately describe and photograph each item, but as they are all handmade there may be occassions when there is slight variation between items.

I want you to purchase from this website with confidence and in the unlikely event that you are not satisfied with your purchase, please contact me.

 

Returns

If for any reason you are not happy with your purchase, please contact me to arrange a refund or replacement.

Within 14 days of dispatch a full refund may be offered, within 28 days an exchange will be offered in the form of a discount code to be used at www.sorrelsevier.com

All returns will be quality checked upon receipt.Please return all jewellery in original packaging.

Items must be returned at your own cost. Please ask for and retain your proof of postage as I do not accept responsibility for items lost in transit.

In the unlikely event that the item you have received is faulty, please contact me by email

at jewellery@sorrelsevier.com or phone on 07825 983 872    to arrange the return of your item. Post your items back to me within 7 days.

If it is agreed there is a fault I will provide you with a refund or an exchange andl refund all postage costs.

Refunds will normally be processed within 1-3 working days of receipt of the returned goods.

All refunds will be credited to the card used in the original transaction.

 

Security

I understand that your want to shop securely and with confidence. I therefore use paypal secure online payment service to process your card payment. I do not have access to any of your card information and do not have any of your credit card details.

All use of this website must be lawful and not injurious to any third party. You must not copy the content or images contained within my web pages for commercial purposes without the written consent of Sorrel Sevier. You must also not use this website in any way that undermines the credibility of Sorrel Sevier Handmade Jewellery.

This returns policy is in addition to your statutory rights and nothing within these terms and conditions affects your statutory rights.